Terms of service

Welcome to VeraLuxe. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility

By using this website, you confirm that you are at least 18 years of age, or are using it under the supervision of a parent or legal guardian. You agree to use this website only for lawful purposes and in accordance with these Terms.

2. Account Terms

You may create an account to enhance your shopping experience. By doing so, you agree to provide accurate, current, and complete information, keep your login credentials confidential, and be responsible for all activities under your account. Please notify us immediately of any unauthorized use. We reserve the right to suspend or terminate accounts that contain false information or violate these Terms.

3. Products and Services

We strive to ensure all product descriptions, specifications, pricing, and images are accurate. However, product colors may vary slightly due to screen settings, packaging may differ from images shown, and minor product variations may occur depending on the manufacturer or supplier. We reserve the right to modify or discontinue products without prior notice.

4. Pricing and Payment

All prices on VeraLuxe are displayed in Indian Rupees (INR) unless otherwise stated. We reserve the right to update prices at any time, correct pricing errors, and cancel orders placed with incorrect pricing due to technical or human error. Payments are processed securely through trusted third-party providers. We do not store your complete card or banking information.

5. Order Acceptance

After placing an order, you will receive a confirmation email acknowledging receipt — this does not guarantee acceptance. We reserve the right to refuse, cancel, or limit any order if the product is unavailable, payment cannot be verified, pricing information is incorrect, fraudulent activity is suspected, or we are unable to fulfill the order for any reason. If payment has already been received for a cancelled order, a full refund will be processed.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframes shown at checkout. Delivery times are estimates only. Delays caused by courier services, weather conditions, customs, public holidays, or unforeseen circumstances are beyond our control. Customers are responsible for providing accurate shipping information, and we are not liable for delays resulting from incorrect or incomplete delivery addresses. For full details, please refer to our Shipping Policy.

7. Returns and Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy. By placing an order, you agree to the terms outlined therein, including eligibility requirements, return timeframes, refund processing, and non-returnable items.

8. Intellectual Property

All content on this website — including logos, images, graphics, product descriptions, website design, text, and icons — is the property of VeraLuxe or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, copy, modify, or commercially exploit any content without prior written permission.

9. Prohibited Uses

You agree not to use the website for unlawful purposes, attempt to gain unauthorized access to our systems, upload malicious software or viruses, interfere with the operation or security of the website, use automated tools or bots without authorization, copy or misuse website content, or engage in fraudulent transactions. Violation of these Terms may result in suspension or permanent termination of access.

10. Limitation of Liability

To the maximum extent permitted by applicable law, VeraLuxe, its owners, employees, affiliates, suppliers, and service providers shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from use or inability to use our website, delayed deliveries, product availability, technical interruptions, errors in website content, or unauthorized access to customer information despite reasonable security measures. Our total liability for any claim shall not exceed the amount paid by the customer for the relevant order.

11. Indemnification

You agree to indemnify and hold harmless VeraLuxe, its affiliates, employees, and service providers from any claims, liabilities, damages, losses, or expenses arising from your violation of these Terms or misuse of our website.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. Updates become effective immediately upon publication. Continued use of our website after changes are posted constitutes acceptance of the revised Terms.

14. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Haryana, India.

15. Contact Us

If you have any questions regarding these Terms, please contact us at hello@theveraluxe.com. We aim to respond to all inquiries within 2–3 business days.

By accessing or using VeraLuxe, you acknowledge that you have read, understood, and agreed to these Terms of Service.