Shipping policy

At VeraLuxe, we are committed to delivering your order safely and as quickly as possible. Please review our Shipping Policy to understand how we process, ship, and deliver your purchases.

1. Order Processing

All orders are processed within 1–3 business days after payment is successfully received. Orders are processed on business days only (Monday through Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day. During peak seasons, promotional events, or unforeseen circumstances, processing times may be slightly longer.

2. Shipping Methods

We partner with trusted courier and logistics providers to ensure reliable delivery of your orders. Available shipping methods and delivery options will be displayed during checkout, depending on your location.

3. Delivery Timeframes

Estimated delivery times begin after your order has been processed. Most orders are delivered within 7–12 business days; however, delivery times may vary depending on your location, courier operations, weather conditions, public holidays, or other unforeseen circumstances. While we strive to deliver as quickly as possible, delivery dates are estimates and cannot be guaranteed.

4. Shipping Charges

We offer free shipping on all orders across India — no minimum order value required. There are no additional shipping charges at checkout.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow 24–48 hours for tracking information to become active after dispatch.

6. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including severe weather conditions, public holidays, high order volumes, courier service disruptions, natural disasters, or government restrictions. If your order is significantly delayed, please contact us at hello@theveraluxe.com and we'll be happy to assist you.

7. Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order. VeraLuxe is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer. If you notice an error after placing your order, contact us immediately at hello@theveraluxe.com and we will do our best to update your details before dispatch.

8. Lost, Damaged, or Missing Packages

If your package arrives damaged, appears to be missing, or is lost during transit, please contact us within 2–3 days of the expected delivery date. To help us investigate, please provide your order number, photos of the package and product if damaged, and a brief description of the issue. We will work with our shipping partners to resolve the matter as quickly as possible and, where appropriate, arrange a replacement or refund in accordance with our Return & Refund Policy.

9. International Shipping

At this time, VeraLuxe ships only within India. We do not currently offer international shipping.

10. Contact Us

If you have any questions about shipping or your order, please reach out to us at hello@theveraluxe.com. Our customer support team will respond as soon as possible and will be happy to assist you.

Thank you for shopping with VeraLuxe. We appreciate your trust and look forward to delivering your order safely and efficiently.