Refund policy

At VeraLuxe, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your options.

1. Return Eligibility

To be eligible for a return, your item must be returned within 7 days of delivery, unused, unworn, and in its original condition. It must include all original packaging, tags, manuals, and accessories, and be accompanied by proof of purchase or your order confirmation. We reserve the right to decline returns that do not meet these conditions.

2. How to Request a Return

To initiate a return, email us at hello@theveraluxe.com with your order number, a brief description of the reason for the return, and photos of the product if applicable. Our team will guide you through the process.

3. Return Timeframe

Return requests must be submitted within 7 days from the date your order is delivered. Items returned without prior approval may not be accepted.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time to appear in your account. Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

5. Exchanges

If you received the wrong item, a damaged product, or a defective product, we will gladly offer an exchange subject to availability. Please contact us at hello@theveraluxe.com within 7 days of receiving your order.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 2–3 days of delivery with your order number, clear photos or videos of the item and packaging, and a brief description of the issue. After verification, we will arrange a replacement, exchange, or refund at no additional cost to you.

7. Non-Returnable Items

For hygiene, safety, or other applicable reasons, the following cannot be returned unless they arrive damaged or defective: personal care and beauty products that have been opened or used, customized or personalized products, digital products, and items marked as "Final Sale" or "Non-Returnable."

8. Return Shipping Costs

If the return is due to a damaged, defective, incorrect, or wrongly shipped product, VeraLuxe will bear the return shipping costs. For returns due to a change of mind or personal preference, the customer may be responsible for return shipping charges. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

9. Order Cancellations

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will instead be subject to this Return & Refund Policy.

10. Refund Exceptions

Refunds may be refused if the returned product has been used, damaged, or altered by the customer; if the item is returned without its original packaging or accessories; if the return request falls outside the eligible return period; or if the product is listed as non-returnable.

11. COD (Cash on Delivery) Refunds

For COD orders, refunds will be processed via bank transfer since no online payment was made. Please contact us at hello@theveraluxe.com with your order number and bank account details (Account name, Account number, IFSC code). COD refunds are typically processed within 7–10 business days after the returned item is received and verified.

12. Contact Us

If you have any questions or need assistance, please reach out to us at hello@theveraluxe.com. Our customer support team is committed to resolving your concerns as quickly as possible.

Thank you for shopping with VeraLuxe. We appreciate your trust and are committed to providing quality products backed by reliable customer service.